Hotel Relay
Guest messages become staff handovers.
For hotels and serviced stays, guest messages often sit across Booking.com, WhatsApp, email and reception memory. Stayworks turns each request into a room-level handover.
Hotel Relay · Live previewStaff notified
Late check-in
Guest messageWe will arrive after 23:00. Can you confirm how to enter the building?
RoomRoom 302
Staff ownerReception / night staff
StatusAccess guidance sent
Tap a guest request
Guest message → Stayworks record
Late check-in
→
Staff handover
Send late-entry route, lockbox code and lift instructions.
RoomRoom 302
StaffReception / night staff
StatusAccess guidance sent
Owner viewLogged and searchable
Use case
Less message hunting.
Late arrivals and access questions become clear staff actions.
Room issues are linked to the room, status and follow-up.
Parking, lost items and housekeeping notes stay in one guest record.
Useful for hotels handling foreign guests or multilingual requests.
Private pilot
Test one guest workflow.
Start with one request type: late check-in, parking, room issues or lost items. The team keeps working as usual; Stayworks keeps the handover record.
Discuss one workflow
Email info@lsscoltd.com or return to the main site enquiry form.